At KOUALI and LIKO By Kouali, we are committed to providing you with an exceptional shopping experience. If you are not completely satisfied with your purchase, we offer you the option of returning or exchanging your item in accordance with our returns policy.

Return Times

You have 14 days from receipt of your order to request a return or exchange. To be eligible for return, the item must be in its original condition, unworn and complete with all original accessories and documentation.

How to Initiate a Return

Contact our customer service team at [customer service email address] within 14 days of receiving your order. Provide your order number and the details of the item you wish to return or exchange. Our customer service team will provide you with the necessary instructions to return your item. Please pack the item securely to avoid damage in transit.

Return fees

Return costs are the responsibility of the customer, except in the event of an error on our part in the dispatch of your order. We recommend using a trackable service and keeping proof of shipment for your return.

Returns Processing

Once we have received and inspected the returned item, we will email you to confirm receipt and acceptance of the return. If the item complies with our returns policy, we will refund the purchase amount, less the return postage, to the original payment method.

Trades

If you wish to exchange an item for another of the same or greater value, please notify our customer service department when making your return request. Once we have received and inspected the returned item, we will ship the new item to you.

Exceptions

Personalized or limited edition items are not eligible for return, unless there is a manufacturing defect. At KOUALI and LIKO By Kouali, your satisfaction is our priority and we strive to provide you with the best possible experience. If you have any questions regarding our returns policy, please contact us at [customer service email address].