Site editor

Head office: 10 Rue de la Paix 75002 Paris
Siret number: 883 695 629, under the name ANDO
RCS: Nanterre
Telephone: 06 99 20 39 19

Site terms and conditions

Users of the Kouali website acknowledge having read the general terms and conditions of this site. Consultation of the site is strictly reserved for personal and non-commercial purposes. Any illicit use of part of the site or the site as a whole is strictly prohibited.

Ethical commitment

Kouali is committed to the highest ethical standards in the manufacture of its jewelry and products by using the highest quality materials and ensuring that all diamonds, gemstones and other materials are ethically sourced and in accordance with the international regulations.


Kouali undertakes not to disclose any personal data provided by its customers. These data are confidential.

Intellectual property and copyright

All publications and information present on the Kouali site, including images, photographs, logos, texts, videos, design, etc., are protected by copyright, patents and other deposits relating to intellectual property, belonging in Kouali. None of these elements may be modified, used, borrowed, reproduced or copied without the authorization of Kouali.

Terms of Sales

The following provisions establish the general conditions of sale of the products offered by Kouali on its website at the following address: [Site URL]. ANDO is registered in the Trade and Companies Register under Siret number 883 695 629. By accepting the General Terms and Conditions of Sale and clicking on "Validate your order", you definitively confirm your order.

The Customer must carefully read these General Conditions of Sale before placing an order on the site.


These general conditions of sale establish the rights and obligations of the Internet user (called "Customer") with regard to the products sold in the electronic catalog of the Kouali website concerning a distance selling system.

The contract, established in the event of an effective order under the conditions referred to in these general conditions of sale, is subject to the regulation of distance selling, as it results in particular from the Consumer Code, as well as the specific provisions referred to below. .

The order entails irrevocable acceptance of the general conditions of sale. The Customer declares that he has the capacity to enter into this contract and takes full responsibility for it.

The unreserved acceptance of these general conditions of sale will consist in the fact, for the Customer, of ticking the box “I accept the general conditions of sale”. Ticking this box will be deemed to have the same value as a handwritten signature from the Customer.

Identification of the author of the offer

The author of the offer is:
Head office: 10 Rue de la Paix 75002
SIRET number: 883 695 629, under the name ANDO
Share capital: [Amount of share capital]
VAT number: [VAT number if applicable]

Customer service


Tel: [Customer service phone number]

Applicable law

These general conditions of sale are governed by French law, with the exception of any other applicable international convention, including the Vienna Convention on the International Sale of Goods of April 11, 1980.


Kouali is committed to offering you international and secure delivery.

After placing an order, the delivery time may vary between 3 and 5 working days except in special circumstances.

In the context where the part must be ordered, the delay can vary from 4 to 8 weeks. All creations are made between France and Portugal, lead times may vary slightly.

If your place of delivery is not offered when you fill in your information for delivery, please contact our customer service to organize a specific delivery:

The price indicated for orders outside the euro zone are indicated excluding taxes.

Kouali reserves the right to refuse delivery in certain hard-to-reach areas and to modify its delivery rates without notice.


If you wish to exchange or return your Kouali Joaillerie or LIKO By Kouali creation, please send an email to indicating your order number.

You have 14 working days after receipt of your purchase to notify us of your wish to return or exchange your Kouali creation.

Any creation produced on order cannot be exchanged and refunded.

Please include all initial items in your return package, including invoice, packaging, accessories, creation(s). Our secure carrier will come to your home to pick it up.

Once your return package has been received, a return confirmation email will be sent to you after confirming the eligibility of the return or exchange.

Kouali reserves the right to refuse any returns in the event of damage or other signs of use.